Committed To You
Our Mission: To fanatically pursue a superior customer experience to every customer, on every visit, one completely satisfied customer at a time.
Our Vision: Live everyday by one statement, “Melloy Los Lunas is Committed to You.” We will meet the automotive needs of our community by being committed to our core values of passion, integrity, inclusion and family when dealing with our customers and our fellow team members. We are committed to doing the right thing for every customer and every employee, every time.
Our Commitment: We are committed to attracting, hiring, and developing team members that work together to strengthen our community by living and promoting our core values, which are:
Family – which means we are committed to treat each customer and team member in a caring, compassionate and empathetic manner just like we would want our family treated.
Integrity – which means we treat each customer and team member the way we would like to be treated, with honesty, transparency and decency.
Passion – which means we love what we do. We show that love by being fanatical about giving customers superior service, being experts in the automotive field, and sharing our passion with everyone we interact with on a daily basis.
Inclusion – which means understanding we live in a diverse community. We will accommodate and welcome customers and employees regardless of race, gender, faith or background.
Melloy Los Lunas is Committed to You. That is an easy thing to say, but what does it mean to us?
Committed to You means doing the right thing every time for every customer.
We are proud to serve our community and proud of the fact that the Melloy family has been serving New Mexico for over 60 years. New Mexico is our home, and we are proud of our state, and we understand that New Mexican’s rely on their vehicles more than other states.
That makes us take our job seriously, it also makes us do things differently, like keeping our service teams open late during the week and opening our service department on Sunday as well. We are here to serve the automotive needs of New Mexico and are proud of the work we do.
Sometimes we meet customers during a stressful time. A day when your transportation is not working for you can be a bad day. These days, and especially in New Mexico, we all rely on our vehicles to take care of our families and our responsibilities. You need your car to take your kids to school, or for you to get to work, or to the store, or whatever else you need to get done. Having to think about buying a new car or getting your car fixed can be upsetting.
Our being Committed to You means our goal is to meet you on a day like that and walk you through the process of getting you back on the road.
We know that there are times that we may not be perfect. Being Committed to You means we take those opportunities to make things right and learn from the experience. The chance to turn a failed customer encounter into a positive customer experience is what this commitment is about.
When we say We are Committed to You we want to be there at every touchpoint during your entire vehicle ownership journey; purchasing a vehicle, getting your vehicle maintenance done, and when you are ready to get a new vehicle, and every other opportunity for us to interact with you.
So, give us a chance to show you our commitment to you. If you need parts, sales, or service come see us and come see how we are Committed to You.